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Videocon electronics
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Based on 2 users

Complaint against Videocon electronics

Deepak tiwari / Maharashtra / *****

I purchase Videocon full H.D T.V from Next electronics in dombivli east on 25th March I made the payment of Rs 25000 through cheque the TV started giving problems in speaker I logged a complaint with Videocon on 5th sept complaint number THA0509150524 and was told that the problem will be resolved in 2-3 days it is now 14 days but the problem isn't resolved . I want a full replacement for the product please do the needful.

Product/Service name : Videocon full HD LED Television
Order/Invoice Number : 8210273333
Price : 0
Rating Given By Deepak tiwari :
Proof Attached : No
Deepak tiwari 21 Months
These Customer service again is very pathetic with this company. they just keep generating request and don't even bother to respond. These is the 3rd time i am facing an issue with the Product i raised a request on 3rd April THA0304160269 the people surveyed the TV and said we need to replace the panel for which they said it will take 2 days time. I received a message from customer support saying the complaint is open as we have to replace some parts please wait for 2 days if you don't get the issue resolved please contact the Area incharge Rajesh Yadav 8422843308. i received this message on 4th morning i waited till 6th evening considering this people will update me. Since i didn't receive a call from the team till 7.30 -8.00 i called the area in charge but he didn't pick my call. On 7th morning when i called him up for the issue he was not polite on call not ready to accept that it was his fault that he didn't accept my call and was taking like he doesn't bother about the complaints i make. I am very very frustrated now with the product and customer service i want my money back now don't want any kind of replace from a company like videocon.
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